Hotel itself was lovely, reception staff very nice, as were all staff we encountered. Bar food was very nice, and there was a good selection for breakfast. Our room was very clean & the kids were delighted with the bunk beds. The swimming pool was great, but changing rooms need a bit of work, they let the leisure facility down.
Our big problem with the place was the mini T's kids club, we stayed for a bit with our 2 kids, it was filthy, including toys, there were massive gaps in the floor boards. but worst of all, the two girls just sat at the 'arts & crafts' table talking and didn't interact with the other kids. It was so bad that I had to bring to their attention a poor girl crying in the corner to herself as she wanted her mum, I would hate to think one of mine like that. We did not leave the kids their & did not go back.
Stayed here lately for just one night. I like this hotel. Had lovely bar food, lovely music on the night. Breakfast ok, saw a few flies, thats a turn off for me on account of fruits breads cereals etc being exposed. There was a desperate smell in our bedroom, we didn't know was it mould or coming from the bathroom, we think it was the bathroom, probably drainage problem. Told receptionist in the morning so hopefully that was sorted. Staff nice.
100 %satisfied with our stay in the West County Hotel.
Great location and friendly staff
Spent night there recently in a party of 6 on bed and breakfast basis. It was our third visit to this hotel and we would go there again. All occasions were family gatherings. Very comfortable, convenient to town, staff very friendly & helpful. Breakfast was buffet style serving everything you could think of. Could not fault anything.
stayed 1 night dinner bed breakfast
great value .everything was excellent .room ,food, staff. leisure centre.
only complaint ,i was sent miles out of my way by poor signposting bu CLARE CO CO.AS ROADWORKS WERE TAKING PLACE OUTSIDE THE HOTEL.
Stayed here on a Friday for one nite. Arrived at 3 to check in had to wait over half an hour to check into the room. Breakfast was nice. Self service. Room was clean and warm. Did not sleep hotel was noisy. We were located at the front on the ground floor. No thermal suite as advertised on the website. Jacuzzi was not very warm. If stayin would recommend to request a room upstairs. Location is ideal just outside centre.
Lovely hotel with really friendly staff... Dinner was very tasty and the chocolate fondant dessert is worth going back for. Breakfast was also good. It was a lovely break away.. There was excellent entertainment in the bar both nights. I would highly recommend this hotel and will definitely go back.
I rate this hotel 2 stars. The hotel needs refurbishment. The carpets were old, the rooms had an odour of cigarette smoke and mould. The staff were friendly, however we as a family would not return there again.
I'd rate this hotel excellent, the staff are very friendly, the rooms are spotlessly clean, the breakfast is excellent and the overall atmosphere is very good. It's conveniently located less than you a 10 minute walk to the centre of town. My only concern is the bar food, The food in the buffet needs to be improved upon although it offers excellent value for money.
Highly recommended. Staff extremely friendly and helpful. Food in restaurant top notch and also the breakfast was very satisfying. Kids had a ball in the pool and the kids club was excellent. Overall couldn't fault. Very family friendly.
Nice room staff friendly and food great.gym and pool also good
The best thing about this hotel is the location. It's great for going to visit many of the tourist spots. All of the staff bar the waiter we had for dinner were lovely. The hotel is very old and badly needs an update. The room is okay. Bed was good but bath/shower was rubbish. I wouldn't waste my time getting the dinner package. The food was terrible. Menu choice is extremely poor and all of our food was cold and tasteless. The whole dining experience was made worse by a cocky, rude and useless waiter.there was 4 tables in the restaurant upon arrival and he sat us at a tiny (uncleaned) table by itself in the corner beside the kitchen. Myself and my husband were both given different menus. I pointed this out and he took the wrong one away but never brought back another. While placing our oder he kept interupting us and of course our food came out wrong. We weren't offered drinks, he just walked off and I had to call another girl and ask her . I asked him for an ice bucket and he came back with a glass of ice. We couldn't complain about the food because we never received a checkbook and the waiter disappeared. Dessert was just as bad. Eaton mess was frozen berries and coulis. Couldn't eat it either so we left hungry and really dissapointed. Leisure center was nice
Really enjoyed our wknd in Treacys West County Hotel. Hotel was clean & warm. Our room was clean & comfortable although the handle on the toilet broke on the first night & I felt the lady we reported it to the following morning was rude enough!!! She didn't apologise & say she'd get it fixed instead she made us feel as if we had deliberately broken it. I was disappointed that the staff didn't give any little extra treat to my husband & myself..... even a free drink as I had made it known discreetly that it was his 50th birthday during our wknd there!! Otherwise the food was lovely & the staff were friendly apart from that one lady who was over the accommodation assistants from what we could make out.
Lovely stay here. Excellent staff. Had great weekend and Clare has lots to offer.
The one thing that makes this hotel stand out is the quality of its staff. They are top class and I cannot fault them.
The hotel itself is what I would call "well worn". It really does need some work done. There is a damp smell in the hotel and there is a lot of wear and tear evident.
The bar food is very good and we also used the leisure centre which was good also.
Plenty of families there and the hotel was packed for the weekend we stayed there (August Bank Holiday 2015).
Would I go back? YES.
We had a lovely stay here and it was exactly what we booked no hidden costs for a family of five we had breakfast and dinner included which was all lovely lovely room and the staff couldn't of been nicer I don't think iv ever stayed in a hitel where the staff wer all so nice and extra helpful would definitely recommend this hotel for families will definitely stay again
Had a fabulous stay in treacys west county, rooms were good n the bunk beds are a fantastic idea for families with 3 kids..pool was lovely n clean, food was delicious in the restaurant, will definitely visit again soon x
The room was fine, although the bath wasn't the cleanest, the tv only worked occasionally but luckily we weren't in the room a lot for it to bother us. The hotel needs serious updating, the ceilings in places were worn and in the bar there was a leak from the floor above hitting the table with a bucket on it, the food is sub standard and I wish i didn't go for the inclusive breakfast and meal because I ended up having to pay to eat out in Ennis which was annoying.
Stayed for 2 nights,room was functional and the hotel provided for the 3rd child,breakfast was a treat and we had loads helping ourselves (you can't let us out)staff most helpful and on hand to help and provide assistance at all times,leisure centre/swimming pool enjoyed by all,bar a bit too busy for my liking ,we wanted to get bar food but there was nowhere to sit five in one spot (the joys of a bank holiday w/e),the evening meal was good but for ten euro a head for children a bit pricey when you're on a budget.Overall a very enjoyable stay...we'll be back (THANK YOU)
Really enjoyed our stay, facilities excellent, food excellent, staff extremely helpful. Would definately recommend.
Treacys West County Hotel was excellent. The staff were very helpful. We really enjoyed the spa facilities. The food was delicious and there was a real buzz in the bar. I have nothing but good to say about the hotel and look forward to staying again. In fact I have recommended the hotel to my daughter and her friends and they have already booked it.
Great hotel, Lovely large Swimming pool, Staff only too willing to help whatever your needs are, Good food and this is why I have stayed in this hotel every year for the last 5 years .
We stayed at Treacys west County for two nights with our two children. The pool and facilities are perfect fpr children, lovely babies pool and the staff were lovely and very good with the children. The staff through out the hotel really made the holiday for us. The hotel itself is very dated and in need of updating in a lot of areas, which is why I am giving it 4 out of 5, but the food is delicious and staff really go out of their way for you . My only complaint is the menu doesnt seem to change from day to day except for the roast of the day, but then when it is so delic maybe custoemrs don't want it to change!
Hotel decor very dated and public areas need upgrading and refurbishment. However staff kindness and friendliness together with great service made our stay so enjoyable. We'll done and thanks to everyone
We stayed here a couple of weeks ago, great place , very lively,
entertainment/music each night, food very good, can't fault it in any area,
also staff very good.
Four of my friends and I stayed inTreacys West County Hotel last weekend. We had a great weekend. All the staff were very pleasent and very helpfull. Breakfast was top class, evening meal was excellent. We will be back again.
some staff were really friendly, however this was not the universal experience - some of them were really really unfriendly. Overall feeling at this hotel was that of poor customer service - this applies to the bar, breakfast area and swilmming pool staff. Room was really dated too, but I could put up with that without any problem if the staff were friendly.
Lovely people great service lovely food enjoyed our stay immensely just the beds were hard :
Enjoyed stay, very nice staff. Will be back.'
Had a lovely time at the hotel, very friendly staff, lovely facilities, spacious rooms especially for a family room. Kids had a great time with the kids club, loads of activities for them to do. Would definitely recommend and use again.
3 star hotel, it says what it is, service was very good and staff very friendly, food was good, swimming pool was also good, convenient location, decor a bit dated and in need of a revamp but otherwise stay was enjoyable.
The bath was very dirty.
The food in the bar was not great. I ordered a club sandwich & it looked like it was thrown together by a 3 year old. Bacon was burnt & bread was soggy.
The jaccuzi was really stained yellow around the water mark.
Had a great break in the west county, staff were great, especially the girls on the desk, We had our dinner there both evenings and it was lovely, good selection on the menu. Cant fault the place, just what we needed, a nice relaxing family break.
Stayed with my family (2 kids aged 7&9) in a family room for 1 night. We enjoyed our stay. Family room spacious and real beds for kids (no sofa bed). The breakfast was very good, one order made upon request in kitchen. Staff is very friendly and helpful. We did not have dinner in restaurant, we chose to go into Ennis. Our main attraction was the swimming pool which we used twice. It's very large, and the temperature of the water and air in pool were very pleasant (which we usually do not find elsewhere), so we had no problem spending over 1.5 hours in the pool per session.
Stayed in the West County Hotel on the 22nd December 2013 for one night. Staff friendly, lovely food. Room clean and warm. Breakfast served until 11, so no rush in the morning. Have stayed in this hotel before and will be back.
We've been staying at the West County for over 15 years. All the new recent improvements are brilliant...love the new bar layout. Special mention for the waiting staff at breakfast. They are always so lovely and friendly and helpful.
very friendly bar area in hotel, children comfortable there, nice cosy atmosphere, children enjoyed the pool the following morning, good food, rooms ok
Food was excellent.There was still a few flies around as in another review in august.This is October! Staff were very nice and helpful. Room was clean but needs updating.Great band playing in bar. I would recommend the hotel to people.
We really enjoyed our stay here. Food, room, leisure centre and staff were great. Will def visit here again!
Stayed at the West County on a one night break. If you're looking for good old fashioned Clare hospitality then this is the place to go. Service was excellent and very friendly. Unfortunately the bar was being renovated during our stay but it was still fine. The Cafe offers excellent value with a good dinner starting from €6.95 and frienldy chef. Service in the resturaunt at night was excellent despite our party taking advantage of the latest booking possible. Rooms are a decent 3 star and the hotel is about a 15 minute walk into Ennis town.
We had an enjoyable weekend break here recently and were impressed by the friendly service and general standards. Renovations are on going and these such improve the rather dated decor. We have no hesitation in recommending this hotel.
we stayed in this hotel from friday 6th.sept ,13 to sunday 8th Sept good value for the money staff very friendly and helpfull
had no pints of draught Coors seems to be going through refurbishment we would go again
Regards Tony Ann Hoey
very shabby interior, staff were helpful apart from the manager who I had to complain to following a night of no sleep caused by people standing outside the hotel doors until the early hours, I would expect any decent hotel to have a smoking section away from the hotel rooms. He gave me a tiny reduction on the cost of my room, will not be going back
we were happy to stay with you once again the staff are always pleasant and helpful
I would like at least for once to get a room to the front and not always be looking over the the tanks at the back
or is this where the senor people are put
Basic hotel in need of a makeover - old fashioned and worn. The staff on reception were really helpful and welcoming. The room was clean and comfortable but noisy at night with all the comings and goings plus I could hear water constantly swishing around the huge water tank outside the window.
The food in the restaurant was nice but there's no atmosphere. I also noticed a lot of flies which wasn't very pleasant when eating. The staff in the restaurant were very nice and attentive.
Didn't enjoy the bar at all, lacking atmosphere. The first night we bought a bottle of white wine but the young barman told me he couldn't give us a wine cooler. He went and checked with his supervisor but said he wasn't allowed and offered me a pint glass of ice. Eventually got a wine cooler after we queried it further with another staff member who said they thought we wanted to bring it up to the room. We were clearly sitting right beside the bar and were not asked if it was for the room when we ordered it. We tried to eat in the bar on the second night, ordered the food and then the waitress came back and told us the 2 courses included in the deal were capped at a value of €15 in the bar but we could pay extra if we liked. We were not told this when we checked in and asked where we could eat on the deal. We asked if we could order off the restaurant menu in the bar as we hadn't made a reservation in the restaurant but that wasn't allowed either. We were told we could order the bar food in the restaurant if we moved in there. A man who we think was the owner passed and inquired how our stay was but when we told him he got distracted by a match on the TV and that was the end of that. So we just moved into the restaurant to eat later than planned.
The food at breakfast was nice, good selection but badly organised. It was self service but had no trays so had to make a few trips to get everything to the table. There were no little milk jugs to bring to the table. I thought the lady who managed the breakfast room was very snappy and abrupt to the other staff and it made breakfast a bit uncomfortable.
Overall, the hotel was clean, most of the staff were lovely and it's close to the town but it is very basic. Unfortunately, I would not go back and couldn't recommend it to friends.
All in all a wonderful stay, staff were very nice and the food was outstanding only negative was service in bar was very slow, other than that would definitely return and recommend to stay.
A very average hotel. The staff are nice. The rooms are fine, but very noisy at night, we were a family with a small child and the stag/hen parties kept us awake. The food in the hotel is distinctly average, we ate in both the coffee shop and the carvery. Nothing spectacular, very basic fare. Breakfast was the same, all self service with no frills!!..The pool changing room was filthy and very slippery. We met the owner of the hotel who is a very lovely man and hands on, but if you want some where cheap to stay with no frills.. then west county is the one. Its near Ennis - 10 mins walk. It s a very very busy hotel, which I guess is a good sign.. but would I return.... probabely not!!
We had a brilliant weekend ,stayed for 3 nights on 28th june to 1st July myself hubby and 2 sons ,.food was gorgeous ,staff were so helpful and friendly and everyone loved the pool .great hotel ,so central to everything ,will be booking again as soon as we can ,thank you west county hotel .
I would highly recommend the west county hotel. Upon arrival the staff were very helpful and friendly.
We stayed in a standard double room which was perfect for us. Everything you would need.
We had sandwiches in the bar which were very nice. Again, very friendly staff. They also took the time to tell us about local entertainment etc on that weekend.
The leisure facilities were perfect. Unfortunately I only got to use them once which was on the day of check out and they had everything you would need. I found myself annoyed that I hadn't used them more during the time we were there.
Again I would highly recommend the West County hotel and hope to get back soon
we found the hotel staff very friendly and helpful, breakfast was lovely, rooms are comfortable, the children loved it we will definitely be back. Terrific value.