We very much enjoyed our break at the Claregalway Hotel recently. The food was excellent, the rooms were clean and comfortable and the Receptionist was very helpful. Thanks. Oliver and Teresa Dixon. /Star Rating 8 out of 10
Hotel was very nice & clean and our room was large and above the normal standard. The bar was good too, large and had a restaurant section. The food was average to good and very reasonably priced. Being served was a bit of an issue as it was 9:22pm when we arrived for food and they finished taking orders at 9:30pm. The waitress made her disapproval apparent even though we finished ordering our food before 9:30pm. This didn't bother me too much at the time, but what happened when leaving had me question the quality of staff...
Upon arrival the receptionist was very welcoming and courteous, however, when we were leaving there was a different receptionist, and she insisted on booking in an entire wedding party, rather than let us slip past them even though our room had already been paid for in full (so all we really need to do was hand back the key). We were in a rush as we were attending a wedding ourselves in Galway City Centre, and even though we relayed this information, she would not sort us until the party was booked in. This took between 15 - 20 minutes and when she finally served us it took roughly 30 seconds to process our checkout. This put a dampner on what had been a very enjoyable stay.
Overall I'd give the hotel a 4 out of 5 for the standard of the rooms & vacilities. The staff however did not live up to this grade (I'd give them a 2 out of 5). It would be nice to see an addition to the locals working in the hotel.
Beautiful Hotel and the room was perfect. The only thing that we were disappointed with was the rude waitress in the breakfast hall in the morning. She was very snappy and rude but all the other staff were exceptional, especially the receptionist who was very helpful.
Pool, jacuzzi and all facilities were brilliant.
The hotel is relatively new and bedrooms were lovely. However the overhead lighting in the bedroom was very dim. I had to go to reception to request a lamp in order to be able to read. For such a new and modern hotel I was surprised that the leisure centre and dressing rooms were fairly shabby. However there was a notice up advising that the leisure centre would be inaccessible for renovations so hopefully they will update that. Food was good. Overall 3/5
Lovely hotel,food was amazing and staff very friendly and good with the kids, unfortunately the pool was under repair when we stayed, but we had a good time none the less
Staff very friendly and efficient. The food was different but delicious. Excellent wifi in the hotel. The pool was warm and very clean.
My husband and I met at the Claregalway Hotel on 17 June 2011 so to celebrate we returned there 5 years later on 17 June 2016. From the moment we entered the hotel we were treated like VIPS for the duration of our stay, the girl on reception was welcoming & on congratulating us informed us we were being upgraded to a suite, we were in heaven. Later, having been seated for dinner, we were treated to a glass of champagne as the waitress again congratulated us. Dinner was superb on all levels, as was the service. The restaurant manager even attended to our table for a few words. The suite was beautiful and extremely comfortable. The next morning we enjoyed a fabulous breakfast that catered for all requirements. All in all we had an extremely enjoyable stay & cannot wait to return for future celebrations.
excellent large family room, friendly staff, easy to get around travelling on the atlantic way as nearby to link roads
We had a superb family break over Easter, the hotel is very comfortable and well kept, facilities superb (including kids club) and the food excellent. We will be visiting again, well done to the staff and management at the hotel
beautiful hotel and the staff so friendly. really enjoyed the break. excellent kids club and leisure factilitys. food was beautiful too
Room very good if a little worn in certain minor respects.
Only 1No. table lamp for double bed - no reading on one side of bed.
Very good bathrooms and showers.
Very clean everywhere.
Good heating system in rooms, and beds very comfortable.
Breakfast not as well organised as with the competition. Delays in maintaining the necessary quantities of food, e.g. the blackpudding tray was full at one stage, and disappeared shortly afterwards not to reappear for about 10 mins.
Hot food of average quality, and brown bread of excellent quality.
We had a fantastic stay at the Claregalway.
The room was comfortable and clean, on a quiet floor. The pool and leisure centre are excellent. The staff are very friendly and helpful and the food in the in the restaurant is excellent and service, very prompt. The kids loved the kids club! Great idea!!
Overall, we really enjoyed our stay and will definitely return.
Room: A bit shabby, but that is often the way with family rooms. Poor lighting - the main bulb from the uplighter lamp was blown and was not replaced despite request. No bedside lamps or desk lamp on arrival, but we hot a bedside lamp on day 2 and a desk lamp on day 3. Part of corridor was a bit smelly.
Bar: Tried to have dinner in bar one night. It was busy so we needed to attract attention of staff member to get table cleaned and have menus brought down. After 15 minutes waiting to order, we went to another member of staff who told us that they did not serve food in that section of the bar.
Restaurant: Breakfast was delicious. Nice fry, good bread, delicious pastries, good selection of food. Dinner one night was very tasty and there was a good selection.
Overall, a reasonable value option, but some of the staff Could do with more training. Saved from a two-star review by good food and cheap deal price.
Lovely hotel.child friendly and great staff
Great gym comfy beds plenty of parking and friendly staff
We really enjoyed our stay at the Claregalway Hotel. The rooms are lovely, great swimming pool and delicious food. The staff are very friendly especially a lovely lady called Nora Gill who was great fun and super with the kids. Thanks Nora for going out of your way to make the stay so enjoyable for us and the kids. I would highly recommend this hotel.
Breda Carroll, Tipperary
Location excellent, easy to find and the rooms were comfortable with very pleasant reception staff. Downside, the hotel is on a busy road out of Galway with a road junction next to it so traffic noise. The restaurant was closed (on a Sunday so understandable) but long wait for service and food only okish..
Fantastic hotel. Very friendly reception staff , the room was huge and had really easy access to the leisure centre. The food in the bar was amazing and very reasonable also.
Love staying here, clean, roomy and staff are excellent, will be staying again
First impression found a dirty towel mixed in with our clean towels which was dealt with very promptly by the staff but in my opinion this was unforgivable. Unfortunately it does not end there, there was a top missing of the toilet flush in the bathroom & there appeared to be chips out of the bath.
We decided to go for a swim & at the bottom of the stairs leading to the pool was about 10 plastics bags of old clothes or rags. In the mens changing rooms very few of the lockers had locks & a number were even missing doors. There was a seat facing the showers which was rusted. The water in the pool was also questionable & we decided not to stay too long.
Not everything was bad in this hotel, we had lunch at the bar which was tasty, we also had dinner in the restaurant which was excellent as was the breakfast the following morning. The staff in the bar & restaurant were very attentive & always had a smile.
Would I stay in this hotel again? Probably not, first impressions are a powerful thing & finding a dirty linen on top of the other things certainly does not leave a good impression. The only redeeming factor in the Claregalway was the food & staff but not enough to encourage me to go back again.
Absolutely fantastic hotel, we couldn't fault it in anyway! The room, family of four, so very spacious, the leisure facilities were fabulous and the breakfast was superb! Excellent location as we didn't want to be in the thick if it in Galway City, five minutes drive took us there. I have no hesitation recommending Claregalway hotel to all.
We enjoyed a very pleasent stay.
The staff were friendly and very helpful. The food at dinner was exellent.
The roomwas warm and comfortable but the bathroom could do with up dating.
Overall we were very pleased with everything.
Thank you to all.
A beautiful clean and welcoming hotel with lovely staff and food. We really enjoyed our stay here and will most definately be back. Thank you
i do not know why the Clare Galway hotel is not a 5 star hotel .... we arrived in the evening and the lady in the reception was so helpful,,friendly .and went out of her way to help any special needs we needed for our child ...
The house keeper or mayb she was manager in not sure was so helpful also with request we made for our child ..and that was how it went on for our stay ... the pool .sauna ect was lovely as was staff ....
we later went for a meal and food was mouthwatering ... and later in evening we had a brilliant night of entertainment ..
room was very spacious ,clean .and snug ....
breakfast was a fest of whatever food one might require ...over all it was the best hotel experience we had in about 4 yrs and we go away wuiet a lot in Ireland .. and in my experience ...if we are met with a smile when booking in then we know we are home from home .... and we certainly got that from Clare Galway hotel ....