All of the staff in The Sheerwater Hotel were exceptional. My husband and myself congratulate the management of the hotel on securing such a brilliant workforce with each staff member helpful, thoughtful and so pleasant.
The hotel needs to be updated ensuring the heating system is upgraded. Intense cleansing should also be a priority going forward.
We had a great time there. The hotel is excellent and we enjoyed the leisure centre. The good is lovely and the breakfast one of the best that we had.
everything about the hotel was good . big room, excellent dinner and breakfast, all staff friendly
will go again
This is a very well run hotel. The staff are corteous, efficient and nothing was too much for them. The food was excellent as was the service. Our room was very clean and well laid out. I would highly recommend this hotel.
A COLD hotel with poor heating options, not very secure parking, The staff were lovely but stretched and pressurized resulting in them been very forgetful about food orders-food 6/10. Pool was warm and clean but the lockers didn't all have keys for secure storage and you needed a one euro coin to use in them that is not in the hotel guide information book in your room, on plus side you get free towels for pool and gym. The hotel has two elevators but only one works, resulting in long delays especially if you have a baby in a buggy and there is a concert on in the hotel.
Lovely hotel. Staff very helpful and friendly food was vey good. Only downside the bed clothes were not the cleanest. Overall we enjoyed our stay and will definitely stay there again
I have stayed at the Shearwater Hotel for a night and to say I had left disappointed to say nothing
I stayed in many hotels in Ireland and could definitely say this one is far away from 4 star hotel.
1.Leisure – very basic. I felt like I am using pool in a GYM, but not in the 4*hotel.
Showers in changing room are dirty. Leaks, stains and rust all over the place. There are plenty of washing liquids for chlorine raid, please use it
Is someone keeping an eye on a toilets there ? Always dirty and wet. I am not a squeamish person, but felt disgusted
Stairs to get down to the pool – are not fitted well, quite wobbly and not safe to use it.
Steam room/sauna – were cold
Chaise-longue – dirty
2.Room – Air conditioner is not working, it was impossible to sleep – so stuffy in the room. What’s more – receptionist just acknowledge the fact ( as they were aware of it, but no one ever mentioned it to us)
Faulty tap – water was splashing , hot water did not work properly. Rusty water was coming from the tap.
Faulty toilet, which we repaired ourselves - after using the toilet water does not stop running
Tea/Coffee facilities –so basic to have tea/coffee and a cookie, but not in this “luxury” place. Some B&Bs are having better options.
On top of that – can you please allocate kettle next to the power socket.
No freezer in the room, although there is an empty place for that
TV – kids cartoons are available, but you have to pay 11 EUR for that.
In addition - old blankets and torn curtains, blocked drain in the sink - full of someone hair (perhaps previous customers)
3.Dinner – why Emily called me twice to book a table ? Was a note of it done anywhere ? When we arrived to the Canal bar – no one met as at the door to welcome and conduct us to the table. So we had to walk around the place looking for a better table. I am quite tall woman and those tiny coffee tables are definitely not comfortable to have a dinner at.
Food – as for a dinner menu is very plain and not much to choose from. I got chicken Cesar salad for starter and burger for the main. Salad was ok, but burger – McDonalds are having a taster one.
Our daughter ordered a burger as well, was serviced with no cheese, although was not mentioned. We asked to change it – we got the same plate back, cheese was added to it, but it was melted so much that you could not feel it. It was just soaked to the bun. Also we asked to bring kid meal with our starters, but she was waiting for it until we got our mains.
My husband went for chicken wings and a fish – wings were alright, served with lots of mayonnaise, fish was dry and tasteless
I do not respect places who are offering deals on their own and other sites, but do not fulfil customer needs. I had a feeling that I’ve been served as a third class customer who simply got a cheap deal , so no a massive effort there ( although for a one nigh it was not so cheap )
5.Breakfast – was alright
Absolutely fabulous, couldn't recommend more highly. Booked a night for my parent's anniversary and on arrival they received a free upgrade to the presidential suite. Breakfast was excellent also. Highly recommend this hotel
Enjoyed our one night stay in hotel. Staff and food were great. Have no complaints.
Everything that could go wrong did. Worst hotel experience we have ever had
lovely hotel, just a few minutes stroll to the town.
leisure center very clean and lovely,
Food first class. Will be back again,
Very clean and very comfortable hotel. breakfast excellent ! Staff excellent
Great value break. Stayed overnight on bed and breakfast rate, five of us. Little confusion on check in as one room assigned was a double instead of twin room. Very quickly sorted by reception staff and housekeeping. Very clean rooms although very warm Ate in bar which was very busy. Waiting staff very friendly despite being very busy but food very disappointing. Chips undercooked. Breakfast selection very good but the hot food was very dried up from sitting under lamps for hours.
Overall, good value for price paid and staff all so friendly and helpful.
we stayed 27th and 28th march 15...
Lovely hotel,,room was very nice and the evening meal was fab...staff were very nice...loved the pool...the only down side it was not close to many attractions..but over all a lovely stay...
Alan and Claire
Lovely hotel with helpful and attentive staff. The dinner was good and the staff were really nice. The only downfall is the breakfast which was not of a standard I have seen in other hotels. Well worth the visit and will go back again
We really enjoyed our 2 night break at the Shearwater Hotel, Ballinasloe. Large comfortable rooms, good food and very friendly and attentive staff. Will visit again!
Spent a night in the Shearwater hotel for my 50th Birthday back in October
and I have to say it was an amazing experience. Had a fantastic meal and
the bar staff were so friendly and helpful. Nothing was a problem even asking for strawberries at 2am for my Champagne. The room were fab and I had an amazing treatment in the spa.
I would highly recommend this hotel and I will definitely be back for more
pampering in the near future. Compliments to all the hotel staff for their
This hotel was very comfortable with friendly staff and nice food.The pool was a nice size and not too busy in the evening when we used it.Its a busy time of the year and there were many families staying in the hotel. Nice hotel centrally located
We stayed here about 18 months ago and made a return visit last weekend. We were pleased to see that the breakfast has improved and overall improvements.
This was a nice hotel. Staff and food were very good
Lovely hotel, friendly staff and food was lovely, will stay again
Excellent hotel. Nice room - bed extremely comfortable! Bar food was very good and waiter discreetly attentive. Breakfast excellent. Would recommend to anybody.
All in all we enjoyed our break in the shearwater. The stand out factor for us was how amazing all the front line team were. From the moment we checked in to the time we checked out every member of staff we encountered delivered a 4☆ experience if not more. Unfortunately the food at the Shearwater did not. Our meal on the first night was average but it all went downhill from there. We were v dissapointed with breakfast on both mornings and the steaks ordered in the bar on second night were disastrous. The staff did offer us comp desserts or drinks but we had a tired tiddler with us and could not avail.
The food aside our experience was other wise mire than positive. I feel a special mention to Serena on check in who was helpful in every way & Judy in the Spa who brought me to heaven and back with some amazing treatments.
We were very pleased with our stay in the Carlton Shearwater.
Friendly staff, professional service and excellent value.
Refurbishment should be considered.
Lovely stay at the Carlton Shearwater, Friendly staff, rooms very clean.
My wife & I stayed for just one night & as we were very pleased with the experience the next time we are in that area we intend to stay for longer. The place is well maintained, very clean, rooms are spacious & comfortable, food is good, staff are friendly & it's good value. Also no need to worry about the weather as the basement car park has a lift direct to reception.
disappointing. carpet stained in bedroom, doors scratched, bathroom could have been cleaner - very grotty under the taps etc. Ok but could have been better.
Nice hotel ,good value,very busy bar,food OK,Breakfast Ok except for the cold coffee both mornings Would stay again.
Stayed April 14, one night. Staff lovely, room large with balcony but disappointingly looked over unkempt back of hotel. Staff lovely food great. Only negatives were bar quite cool in evening and extra items added to our bill from the bar that was not ours, but were refunded without any argument. Would stay again and recommend.
Went to this hotel with my friend for a night, we used the pool area which was lovely, had dinner in the bar included in this deal which was quite good. The hotel was very busy and had a good atmosphere. Our room was big and everything was spotless. Staff were friendly too. We would go back here. Great value.
Stayed at the Carlton Shearwater Hotel in April 2014. Rooms were spacious, staff very friendly and excellent leisure facilities. We were a family of 4 with 2 small children. Would definately reccommend this hotel for a family break.
We booked for two nights, when we booked we were told we were going to get interconnecting rooms as we are family of 4, when we arrived we were put in one room. The washbasin had a large crack in it and part of the bath tub came away in my hand. It had obviously been through the wars. The hotel night porter gave someone our room while we were in there, somebody opened our door at 11.30 at night. We were shocked and I immediately went to reception to complain, as we have two young children and were obviously worried about security. I saw the general manager in the morning, he was very apologetic and said it was human error, i told him i was surprised that the system did not alert the porter that the room was occupied. He said he would upgrade us which he did but the heating was not working where the children were sleeping.
We found the staff very friendly and helpful, the food was very good and the leisure facilities were excellent. We all really enjoyed the swimming pool and it was very clean and a good temperature.
When I went to settle my bill on departure, there were additional items that we never had despite signing for what we had in the restaurant, the general manager implied he would do something for us as a gesture of goodwill but he was not there and was told he was in a meeting and could not be disturbed. the duty manager said he would take 56 euros off the bill but this included the additional items so we did not get the benefit.
I have no problem in recommending your hotel which I already have done to members of my family who live in Ireland
Hotel was lovely, staff very friendly, stayed one night and entertainment was very good
Six of us recently stayed in the Carlton Shearwater Hotel Ballinasloe. The hotel was lovely and the staff couldn't have been nicer or more helpful. However, the temperature left a lot to be desired. Every evening in the bar, around 9.00 the temperature dropped and it felt like the air conditioning was turned up and the draft or breeze was very uncomfortable. The doors to the bar always seemed to be left open which didn't help the overall atmosphere as the draft coming in was very unpleasant. The bedrooms were not that warm either.
Everything else was fine. The swimming pool was lovely and clean and the staff again were very pleasant. The sauna and steam room could have been a little hotter.
Lovely staff and hotel foods lovely only down set was dinner served in bar would recommend
Upgraded to suite for 25euro, wasnt happy as not what I considered a suite, reception moved us and returned the money. The standard room was lovely and to be honest, larger.
Dinner was yummy, really good standard and chef accommodated for my gluten free needs.
Breakfast was poor, possibly because we were eating at 720am and they started serving at 7am, but was very disappointing.
Pool was large clean and warm, very enjoyable swim and sauna.
Staff were all lovely.
Hotel was spotless throughout.
Plenty of parking.
Would stay again
Had a really lovely weekend in the Hotel. We will definitely be going back again. Hotel was lovely I was really impressed by the size of the lobby and how child friendly the hotel was. Staff were very friendly.
stayed at Carlton Shearwater in december for 2 nights,lovely hotel food was lovely and service was very good,rooms are very clean ,will use this hotel again
we stayed in the carlton shearwater hotel for 3 nights in december. the rooms were excellent, very comfy beds and quiet room at night. the bar and restaurant were both good, service was excellent, even with a wedding on. a young waiter (tony) coped very well in the busy bar. overall, an enjoyable break and we will be back.
stayed here on Saturday night with my sisters to celebrate a birthday. booked two room but when I opend the door to one of the rooms, it was already occupied ! got another room sorted quickly.
air conditioning in one of the rooms was leaking and as a result the carper was soaking. They put a bin underneath it ?? however, they did offer to change us to another room but at this stage we had unpacked.
the restaurant was full so we had to have dinner in the bar area - not a problem. the service was extremely slow - food cold and not what we ordered. I ordered chicken and got salmon and one of our party order well done steak and got it quite rare.
Staff friendly but would not rate this as a 4 star hotel. would I stay here again? probably not.!!
Beautiful hotel, music entertainment in the bar was great. lovely atmosphere. would recommend this hotel. Great value for money.
Stayed with my family for three night break. Hotel is a bit deceiving from the outside, but inside it is warm and welcoming. Staff were friendly and helpful throughout the hotel. Bedroom was comfortable and quiet. Breakfast was very good with plenty of choice. Had dinner on three evenings as part of package and food was very good, but disappointed with Table D'hôtel menu as it was the same every evening! Could have upgraded to A la Carte, at extra cost. Leisure centre was OK but pool is plain. Would go here again.
Hi My family and i stayed at the Carlton Shear-water Hotel last week. I can say that the hotel is spotless my room and the bathroom where very clean. This hotel is very accommodating to families i have two young children and i felt very a easy with the children been in the hotel. The only thing i would say is that service in the bar when you are having food was extremely slow.
Sadly found it to be very disappointing and so not a 4 star hotel. There was not enough staff in any section of the hotel. There was what looked like blood splatters all along the wall by the mirror in bathroom and the door architrave. We booked a family room and I requested a king size bed and cot as our son sleeps with us as he was teething . We got a double bed!!! The cot was broken . They did offer us a family room but at that stage my son was been settled for the night. We were told that the reason we didn't get a family room was because there was son music on the hotel!!!.
The food was ok but again waiting ages and our waitress was not great and issued wrong menus! The baby bowl was terrible and had to be sent back as veg were so hard I couldn't mash them with a fork! My son has two teeth. Eventually when we got it liquidised my son was creating a stink as so hungry .
My personal experience was not the only one as was talking to others and found it to be severely understaffed . It's a putty as this was our first trip away with our son and would never go back there again !
The staff were very friendly and helpful- we requested a quiet room as there was a wedding on during our stay and they obliged and we got a quiet room at the very end of a corridor, away from the function room. The hotel facilities are great with the leisure club and spa in the hotel, so lots to do if you don't want to venture into Ballinasloe itself.
Food was average and the bar food at the weekend was very pricey - 15 euro for a burger and chips. We also had a meal in the restaurant 30 euro per person for three courses- food was nothing special but the restaurant itself was lovely and the girl serving us was very nice.
The major downfall of the hotel and the reason I would not recommend or return is the wear and tear of the hotel. Our room carpet was destroyed in stains, sink in the bathroom was very badly cracked, sofa's in the lobby were ripped in places, chairs in the restaurant stained and the list goes on. It is such a pity as I would say in its day it was a stunning hotel.
the family had a great time.it was so good we booked 3 days stay but we rebooked an extra day it is well worth it for the kids and the kids club was great it gave us the parents that littel bit of peace and quiet.if i can get a deal like that one i will be going back with the family. the staff in every area of the hotel went out of there way to make sure that we were looked after.
Very nice hotel and great service. Food in the bar was fantastic.
Only issue was that we were looking for a family room with a separate internal (or inter-connecting) bedroom for the kids. The only family room description on the website matched this, but when we booked we were advised that this was not a standard family room, and it was only available at an additional €25 per night. They did cede on this cost after our explanation however.
Great Hotel - really comfortable rooms (we had a two bed family suite which was a lovely surprise). Only downside was that the water in our room wasn't very hot - mentioned to the receptionist on check-out. Leisure centre was really kid friendly with a lovely, warm pool.
Went for one night have stayed hear before but was very dissapointed this time, was in bed next morning 9.o'c when my room door was opened by another guest when i complained i got no satisfaction as to how this could happen since i had the two keys to the door...... still waiting for an explanation ......